Shipping policy
Thank you for shopping with Waga Sweet Paws Shop! Here's everything you need to know about our shipping process.
Processing Time All orders are processed within 1–3 business days. Personalized or engraved items may require an additional 2–4 business days for production before shipping.
Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times are:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (where available)
Domestic Shipping (US) We ship to all 50 US states. Orders over [your free shipping threshold, e.g. $75] qualify for free standard shipping.
International Shipping We currently ship to select international destinations. International customers are responsible for any customs duties, taxes, or import fees assessed by their country.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email address] and we'll work with the carrier to resolve the issue.
Incorrect Address Please double-check your shipping address at checkout. Waga Sweet Paws Shop is not responsible for orders delivered to an incorrect address provided by the customer.